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Christmas Gift with a twist: Poor & Excellent Customer Service!

Posted on Jan 10, 2014 by in Active Rain | 0 comments

Christmas Gift with a twist: Poor & Excellent Customer Service!

As most of you know I believe in 100% per cent client service. Hence when this does not happen I get very annoyed. This post has a happy ending of sorts, in spite of the poor customer service of UPS…  I am just going to give you the Reader’s Digest version here not wanting to rant or bore you.

 Diane and I were sent a nice Christmas Present from one of Diane’s Cousins from Boston, MA. The UPS delivery consisted of one missed delivery. Followed by one 14 hour wait at home with clearly a misrepresentation of attempted delivery, followed by numerous phone calls, Internet Tracking,  then a reschedule delivery with similar misrepresentation of delivery… needless to say you can imagine my dismay, since I cancelled appointments to be at home and being blatantly lied to by UPS Management!

The long and short of it, after January 6th we finally received the Christmas deliveryJ! Keep in mind no thanks to UPS.

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Wine Country Gift Baskets was so embarrassed that their delivery was a failure they sent the same basket to Diane’s Office, and did not charge her Cousin for it. Then they stated that if the first Gift Basket ever arrives please enjoy it and accept it and enjoy it with our apology. So On January 7th the second or should I say original basket arrived. Two gift baskets delivered in spite of UPS’s incompetent handling.

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The take away from here: we liked how Wine Country Gift Baskets stepped up to the problem. On the other hand we were extremely disappointed how UPS handled this incident. It will take a long time before we will use them again; after all there is still the competition FedEx and the US Postal Service.

Unconditional Guarantee: We guarantee your satisfaction Wine Country Gift BasketsWinecountrygiftbaskets.com   800.394.0394(O)

Wine Country Gift Baskets kept their word!!!

So keep in mind as a Realtor our clients have expectations and we better deliver on our word and  on time and no side stepping otherwise they will go somewhere else… If you are looking for a Realtor in the Greater Los Angeles Area who stands behind his service please reach out to me!!

 

If you are considering buying or selling a luxury home, an ultra luxury home, luxury investment real estate, luxury vacation homes, or luxury beach properties in Southern California, Los Angeles, Century City, Westwood, West Hollywood, Beverly Hills, Marina Del Rey, Venice or Malibu, feel free to contact me at 310.486.1002 or homes@endrebarath.com or visit one of my websites at http://www.endrebarath.com.   I am a pet friendly Realtor and I contribute a portion of my commissions to local animal rescue organizations.  –  

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