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Customer Service: What does it mean to you? I provide 100% customer service!

Posted on Dec 13, 2013 by in Active Rain | 0 comments

Customer Service: What does it mean to you? I provide 100% customer service! Period!!

I pride myself with providing 100 percent customer service. That is my Goal, that is my Objective and I will not settle   for anything less. Period!!

I have often heard people say they give “110% customer service” sorry to disappoint you, there is only 100% to give. Super Coach John Wooden of UCLA said it best: “110 is not the goal” Coach Wooden expected from his players to reach perfection. So he was clear that perfection is to give 100 percent of their potential and that is what he would expect from them every day.

Jeff Bezos said it best when Amazon.com received 99% client satisfaction rating:  “…we will not be satisfied until we reach 100%…”

John Wooden’s credit speak clearly for themselves :  …Bill Walton, Kareem Adul-Jabbar and Seven National Championships in a Row and ten national championships in twelve years  …just to name a few.

So do Jeff Bezos’ and his Amazon dot com which is providing superior service (and I am speaking from experience)

So what made me write about this? The answer is clear:  The Letter Carriers in my part of the world. As most of you know I collect first edition hard cover books. I was anxiously waiting for my latest book… Long and behold the book arrived. (See enclosed picture)

endre barath, marina del rey,ca realtor

The previous letter carrier retired and the new one took over about a month ago. Small difference in service (not): the previous one would deliver the books and anything that did not fit into our mail slot would be in front of our door. The new Letter Carrier did not get training, she was told “…go out there and deliver the mail…” not understanding how to do the job she delivered a 1st ed. book and jammed it in the mail slot…” from her end it fit…from my end it could not be retrieved….you get the idea…Two days of being on the lookout… I did get the book in relatively good condition. (Not wanting to go into the details of three hours of trying to find Marina Del Rey & Venice Post Office Supervisors…)

Some people need more training and education than others to provide 100% customer service, to some it comes naturally.  In all fairness to her Diane educated her when she caught her delivering the mail 7:30pm instead of 2:30pm as the previous Letter Carrier.

Today I am excited to say the second book was in front of our unit waiting for our arrival  and not jammed in our mail slot and it was somewhere between 4:30- 5:30pm not sometime between 6pm and 11ppmJ.

endre barath, book in front of unit

Now if you are looking for a Realtor who will provide you with 100 per cent energy, effort and results look no further. Reach out to me directly!

If you are considering buying or selling a luxury home, an ultra luxury home, luxury investment real estate, luxury vacation homes, or luxury beach properties in Southern California, Los Angeles, Century City, Westwood, West Hollywood, Beverly Hills, Marina Del Rey, Venice or Malibu, feel free to contact me at 310.486.1002 or homes@endrebarath.com or visit one of my websites at http://www.endrebarath.com.   I am a pet friendly realtor and I contribute a portion of my commissions to local animal rescue organizations. –

 

 

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