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Day in the life of a Los Angeles Realtor: Challenges of staying ahead.

Posted on Jun 22, 2014 by in Active Rain | 0 comments

 Day in the life of a Los Angeles Realtor: Challenges of staying ahead of the new technology.

I have written more than once about how we as Realtors are always in the forefront of new technology. We are so obsessed with wanting to provide the best client service to our potential buyers as well as potential sellers that we tend to get the newest gadgets to provide faster and better information to our clients.

Then there is another prevailing thought that influences us:  that is, if it works why change it? As most of you know I have been a loyal BlackBerry customer since they first came out with their smart phone. Once I got used to switching from a standard LG flip phone I was hooked. Hard to comprehend that has been over twelve plus years (if memory serves me right).

I have had my BB Bold which served me well for most of what I needed which consisted of sending emails, as well as texting and answering the phone. I resisted the iPhone trend and I did not see a reason to jump ship and go to a different smart phone.

Well long and short of it, there were comments from lenders, fellow agents, friends, clients and just in general from people I came in contact when will I come out of the stone ages? I kept reading about the trials and tribulations of the company and finally felt that change will be necessary.

There were a few events as some of you know which pushed me over: 1. I started getting my email 15-30 minutes later. Verizon was pointing fingers at Godaddy, they in turn were pointing the fingers at BlackBerry and the finger pointing continued. 2. This was followed by the email servers going down which affected Verizon & BlackBerry as you know I was on the phone with all three for over 4.5-5hrs. Clearly I was of the impression that everything was fixed.   Sadly, that was not the case and now I realized that support was lacking at two out of the three places. 3. It was obvious to me, that these technological challenges were now affecting my client service. Therefore I need to rectify this problem ASAP.

I have never been a fan of herd mentality. I needed a phone that seems to be functional and now with that said I jumped on the bandwagon that millions of Galaxy S5 owners cannot all be wrong.

As I was setting up my phone, I discovered that Verizon actually knew that there was a 15 minute delays of providing emails to smart phones, but they failed to disclose this to me. How interesting it made me ponder:  Were this just a few bad Tech Support people or was this more intentionally trying to damage the reputation of BB? Why was the BB Tech Support person not aware that this is done by Verizon? Had they both been clear and straightforward in their clarification I might not have the new Galaxy S5.

 

This of course made me think how important it is for us Realtors, that we convey our knowledge of the factors that influence Real Estate Values when we represent buyers or sellers. If we do not come across as trusted advisors, the buyers or sellers might not listen to us and they might lose out of a property and they might not sell their property all because we were not clear of the Real Estate Market in that pocket we were discussing.

If you are a consumer who is considering buying or selling a home, investment real estate, vacation homes, or beach properties in Southern California, Los Angeles, Century City, Westwood, West Hollywood, Beverly Hills, Culver City, Playa Vista, Marina Del Rey, Venice or Malibu. Feel Free to give me a call at 310.486.1002 or email me at homes@endrebarath.com or visit one of my websites at http://www.endrebarath.com Your Pet Friendly Realtor. I contribute a portion of my commission to Local Animal Rescue Organizations.

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